This is so true! Found a great article from ParcelIndustry.com, on how even an intact, non damaged box can be denied for claim.
From the article:
"It’s a story repeated all too often: A shipper’s employee gives a package to a carrier, the goods arrive damaged but inside an intact box, a claim is filed, but it’s denied because of “improper or insufficient packaging.” Here are some easy steps to prevent this nightmare:"
Read entire article here:
Fastpack Packaging Inc.